Refund Policy

SaaS Subscription Refunds

We offer a fair refund policy designed to protect both our customers and our ability to build and maintain quality software.

Monthly Subscriptions: Refunds are available within 7 days of initial payment if you have not used the product beyond basic setup. After 7 days or meaningful usage, monthly subscriptions are non-refundable.

Annual Subscriptions: If you cancel within 14 days of your annual subscription payment and have not substantially used the platform (less than 100 records created), we will issue a pro-rated refund for the unused months.

Downgrade Refunds: If you downgrade your plan, the difference is credited to your account as platform credit for future billing — not issued as a cash refund.

Digital Service Refunds

Refund eligibility for managed services (web development, marketing campaigns, content, PR, automation) is determined by project milestone completion:

• Before work begins: 100% refund of the deposit if you cancel within 48 hours of signing
• Discovery phase complete: 50% refund of the discovery milestone payment if you cancel before design begins
• Design phase complete: No refund on design milestone — creative work is delivered and owned by you
• Build / Production phase: No refund on build milestones — development hours are non-recoverable
• Ongoing retainers: Cancel anytime with 30 days' notice. The current month's retainer is non-refundable

All refund decisions for service engagements are made on a case-by-case basis. We aim to be fair and transparent in every situation.

Free Trial Policy

Subix currently offers a 6-month free access period for LeadOS and HRMS to qualifying businesses. During this period:

• No credit card is required — no charges are made
• The free period cannot be exchanged for cash or credit
• At the end of the free period, you freely choose whether to continue on a paid plan
• Your data is preserved for 30 days after the free period if you choose not to subscribe

How to Request a Refund

To request a refund, email us with the following information:

• Your registered email address and account name
• The invoice or transaction ID for the payment in question
• The reason for your refund request

Refund Processing Time

Once a refund is approved:

• Credit/Debit Card payments: 5–10 business days to appear on your statement
• UPI / Net Banking payments: 3–5 business days
• Razorpay / Stripe payments: Processing times depend on your bank's policies

You will receive an email confirmation when the refund is initiated. If you do not see the refund after 10 business days, contact your bank before reaching out to us — they sometimes hold refund transactions.

Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Platform credits once applied to invoices
• Completed and delivered creative work (designs, copy, videos)
• Paid advertising spend — ad budgets are transferred directly to Google/Meta and cannot be recovered once spent
• Domain registration or hosting fees paid on your behalf to third parties
• Fees for accounts terminated due to Terms of Service violations